Terms and Conditions

INTRODUCTION

These Terms apply to all visitors to this website and should be read carefully.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Outside Education’s relationship with you in relation to this website.

The term “Outside Education” or “us” or “we” refers to the owner of the website, Outside Education Group Ltd (company number: 13878836) and our subsidiaries, including Outside Education Ltd (company number: 12463090). The term “you” or “user” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use.

LIMIT OF LIABILITY

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

COPYRIGHT

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

LEGAL AUTHORITY

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

CHANGES TO THIS POLICY

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

USER GENERATED COMMENTS

We reserve the right to remove user generated content from this website, especially if the content is;

  • Likely to disrupt, provoke, attack or offend others
  • Racist, sexist, homophobic, sexually explicit, abusive or otherwise objectionable
  • Likely to offend with swear words or other language
  • Condoning or encouraging breaking the law or participating unlawful activity including breach of copyright, defamation and contempt of court
  • Advertising products or services for profit or gain
  • Seen to impersonate someone else
  • Including contact details such as phone numbers, postal or email addresses
  • Written in anything other than English
  • Linking to other websites which also break any of the guidelines mentioned in this list
  • Encouraging activities which could endanger the safety or well-being of others
  • Considered to be ‘spam’, posts containing the same, or similar message posted multiple times
  • Off-topic for the particular message board

We ask that any contributors of user generated content on our website;

  • Try to be fair, truthful and accurate
  • Don’t write anything discriminatory, racist, abusive, obscene, inflammatory or unlawful
  • Take issue with the opinion, not the person
  • Respect the fact other people’s opinions may differ from yours
  • Show restraint when pointing out someone else’s error or misinterpretation
  • Don’t use spam

We make an effort to monitor content during normal business hours, and will try to respond to any issue arising as soon as possible. You can notify us of any concerns at admin@outsideeducation.co.uk.

BOOKING AN ACTIVITY

All activities booked through the website must be paid for at time of booking. All payments must be made in advance of the session. We accept cards via the website and in person. We cannot currently accept Cash payments because of covid-19 restrictions.

Room bookings can be requested by email to info@outsideeducation.co.uk. A non-refundable 25% deposit is required to confirm the booking, with the remaining 75% being due by the booking date or another date as agreed between you and Outside Education.

We reserve the right to alter the advertised schedule of activities, which may include cancellation of an activity.

All advertised programmes require a minimum number of bookings to be placed on each course. Where this number is not reached, we may choose to cancel the course. Where we cancel a course, individuals with confirmed bookings on that course will be offered alternative dates. If none can be provided then a full refund will be given. If we need to cancel a course then 14 days’ notice will be provided.

We reserve the right to alter or amend the advertised content of any course without notice in order to continuously provide a high quality service or due to circumstances beyond our control.

We reserve the right to change the venue from that originally advertised by providing 14 days’ notice.

We will not be liable for any losses or expenses, including consequential damages, arising from any such alterations or amendments to the programme content and schedule including cancellation.

COVID PRECAUTIONS

You confirm that none of your party will attend the booked session if you develop symptoms of covid-19 or if you are told to isolate because of contact with someone who has a confirmed or suspected case.

Parent/guardians should not remain on site during the session except by prior arrangement and where appropriate accommodations can be made.

LIABILITY, RESPONSIBILITY AND INSURANCE

For sessions with parental involvement, such as Music Time and Lingotot Spanish, the attending adult is responsible for the children in their care. Parent/guardians should not remain in the learning space for standard classes unless a child requires temporary emotional support. We bear responsibility for the safeguarding and wellbeing of our students while their parent/guardian is not on the premises.

Where a student requires classroom support we can provide a support assistant. See pricing for details.

Where a student receives classroom support from a parent/guardian or personal assistant the supervising adult must hold a current DBS certificate and liability insurance. The supervising adult will be responsible for the safety and wellbeing of the child and must follow the guidance of the class teacher regarding lesson content and behaviour.

While our goal is to be fully inclusive, we do not yet have the facilities or staff to support complex needs and reserve the right to refuse admission to a child if we feel that they or their supervising adult pose a risk to themselves or others.

ACCEPTABLE USE OF FACILITIES

In placing a booking for a face-to-face activity you agree to abide by our Acceptable Use Policy relating to the use of our facilities. This policy requires the following:

  • None of our facilities may be used to locate, display or transmit any material which is illegal or offensive,
  • No software may be downloaded or installed on any of our computing equipment unless under the explicit direction of the Outside Education Session Coordinator,
  • No data may be imported which has not been checked for viruses and which is not under the explicit direction of the Outside Education Session Coordinator,
  • Social distancing restrictions and covid-19 prevention protocols must be adhered to, including the wearing of masks where appropriate.
  • Our premises are non-smoking and all visitors are required to adhere to this policy.
  • Where activities take place in the open air, appropriate clothing and footwear is required according to the weather conditions.
  • Visitors arriving by personal transport must drive and park responsibly. Parking charges apply if using the Heaton Park car parks.

EXCLUSION

Outside Education reserves the right to refuse access to its facilities and premises where there is reason to believe that a member of the public is in breach of these conditions or where threatening, bullying, harassing or disruptive behaviour is exhibited. Outside Education will not be liable for any losses or expense (including course fees and consequential damages) incurred by a member of the public arising from such an exclusion.

PRICES, PAYMENT AND VAT

Purchases made via the website must be paid for using a valid payment card or discount code. Payments for room bookings can be made via bank transfer or a secure card payment link. Details will be supplied on your invoice.

Outside Education is not VAT registered. The price specified on the website is the actual price to be paid.

All transaction details, including payment card details, are encrypted using Secure Sockets Layer.

Prices are correct at the time of publication but are not guaranteed until the time of ordering as these may fluctuate even during short periods of time.

RETURNS AND REFUNDS

If a session is cancelled your payment will be carried forward to your next booking or a refund will be made.

If you are unable to attend a booked activity, please contact us to see if we can accommodate you in a different session. Alternatively we will email you a worksheet for you to complete at home so your child does not miss out.

Refunds will only be issued for cancellations made more than 24 hours in advance of the activity start date. These can be requested through the My Account section of the website, or by email or phone.

To request a transfer to a different activity, email us at admin@outsideeducation.co.uk.

ACCESS TO MY ACCOUNT

To register for an account you must be 16 or over. You may register for an account by signing up and submitting your details on the registration page at outsideeducation.co.uk/myaccount or during the activity booking process.

The website will automatically generate a password for you and send this to your registered email address. This can be changed via the account profile page.

Through your profile page you can provide your name, date of birth, phone number, home address and other information. You can also save your payment details when booking activities online.

You are solely responsible in all respects for any use of your username and password.

If you become aware of any unauthorised use of your username and password, you must notify Outside Education immediately either by emailing admin@outsideeducation.co.uk. Outside Education will not be responsible for any such unauthorised use.

When communicating with account holders we will use the contact information (email address and phone numbers) provided in the user’s account. It is therefore important that you keep these contact details updated.

You may update contact details and other personal information including your marketing preferences at any time through your account profile.

WEBSITE SECURITY

You agree not to corrupt (or attempt to corrupt) any data or to circumvent (or attempt to circumvent) any of the security safeguards of Outside Education or any of our partners.

You acknowledge that the Internet is not entirely secure and while we will take all reasonable steps to safeguard the security of any payment card information we handle through encryption methods, we shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.

PRIVACY

You acknowledge that Outside Education is entitled to handle any personal information that you supply when using the website in accordance with our Privacy Policy, which forms part of these Terms.

TRACK AND TRACE

By booking this activity you agree to Outside Education sharing the contact details provided with our venues and session partners solely for the purposes of NHS Track and Trace. Where not otherwise required to be held for a longer period, these will be held for 21 days after the date of the final session in your booking.

QUESTIONS AND COMPLAINTS

All complaints or queries in relation to any purchases made online via the website should be addressed to our admin team in writing at Outside Education Ltd, 58 Windsor Road, Prestwich, M25 0DE, or by email to admin@outsideeducation.co.uk.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to use alternative dispute resolution. The European Commission has established a website for online dispute resolution which is available at www.ec.europa.eu/consumers/odr, and which is designed to assist consumers in resolving disputes online without having to go to court.

MISCELLANEOUS

The failure of Outside Education to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.

Outside Education may assign, transfer or, where permitted by law, declare a trust over the benefit of its rights and obligations under these Terms to any party at any time without notice to the User. The User may not assign, transfer or declare a trust over his/her rights or obligations under these Terms without Outside Education’s prior written consent, which may be withheld at its absolute discretion.

Outside Education will not be in breach of these Terms or otherwise liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond its reasonable control.

If any part of these Terms is unenforceable, invalid or illegal (including any provision in which Outside Education excludes its liability to the User), the enforceability, validity or legality of any other part of these Terms will not be affected or impaired in any way.

Any notice to be given by either party to the other may be sent by email or recorded delivery to the address of the other. In the case of Outside Education, this address shall be Outside Education Ltd, 58 Windsor Road, Prestwich, M25 0DE, or by email to admin@outsideeducation.co.uk, each as amended herein from time to time. In the case of the User, such an address shall be that provided at the time of registration or such other address as the User may from time to time have communicated to Outside Education in writing or by email or via your account profile. If sent by email, a notice shall be deemed to be received on the day it was sent or, if sent by recorded delivery, shall be deemed to be served two days following the date of posting.

Some of the provisions of these Terms are for the benefit of Outside Education and its officers, directors, employees, agents, subsidiaries, affiliates, suppliers and third party information providers. Each of these persons or entities shall have the right to assert and enforce those provisions directly against the User on its own behalf if the User violates any of these Terms. Save for the foregoing, the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and no rights or benefits (expressly or implied) conferred by them shall be enforceable under that Act against the parties by any other person.

The website is provided for Outside Education by CF Project Support Ltd, a company registered in England and Wales (company number: 10627030), whose registered office is at 58 Windsor Road, Prestwich, M25 0DE.